Privacy Policy
Last updated: April 2026
Neo Gen Group (Pty) Ltd ("we", "us", "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). This Privacy Policy explains how we collect, use, store and protect your personal information.
1. Information We Collect
We collect personal information that you voluntarily provide when you:
- Submit an enquiry or request a quote through our website
- Contact us by phone, email or WhatsApp
- Enter into a service agreement with us
This may include your name, company name, email address, phone number, physical address and details about your service requirements.
2. How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide quotations
- Deliver the services you have contracted us to provide
- Communicate with you about your account or services
- Comply with legal and regulatory obligations
We do not sell, rent or share your personal information with third parties for marketing purposes.
3. Data Storage and Security
Your personal information is stored securely and protected against unauthorised access, disclosure, alteration or destruction. We retain your information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
4. Cookies
Our website uses cookies to improve your browsing experience and analyse website traffic. You may disable cookies in your browser settings; however, some features of the website may not function correctly without them.
5. Your Rights Under POPIA
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of your personal information (subject to legal obligations)
- Object to the processing of your personal information
- Lodge a complaint with the Information Regulator of South Africa
6. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Email: info@neogengroup.co.za
- Phone: +27 75 338 4195
- Address: 88 Hanekam St, Northmead, Benoni, 1501
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.